Refund Policy

At SyncVape, we strive to provide our customers with high-quality disposable vapes from top brands such as Al Fakher, Waspe, Vapme, Bang Box, and many others. We understand that sometimes purchases may not meet expectations, and we aim to address any concerns promptly and fairly.

 

 

Customers have a 7-day return window from the date of receipt to initiate a return for eligible items.

 

 

To qualify for a return, products must meet the following criteria:

 

– The item must be in its original condition and unused.

– All packaging, including tags and seals, must be intact.

– A proof of purchase or receipt is required.

 

Please note that due to hygiene reasons, we cannot accept returns on opened or used disposable vape products unless they are defective.

 

 

To initiate a return, please contact us at [email protected]. Upon approval, we will provide you with a return shipping label and detailed instructions on how to send the package back. Unauthorized returns will not be accepted.

 

 

We recommend inspecting your order upon receipt. If you receive an item that is defective or incorrect, please notify us immediately so we can resolve the issue swiftly. We may require photographic evidence of the defect or damage for our records.

 

 

 

– Opened disposable vapes (for hygiene reasons).

– Products that have been used or tampered with.

– Items marked as final sale or clearance.

 

If you have questions about whether an item is eligible for return, please reach out to our customer service team for clarification.

 

 

For exchanges, the most effective method is to return the original item. Once your return is approved, you can place a new order for the desired product.

 

 

Customers in the European Union are entitled to a 14-day cooling-off period during which they can cancel or return their orders without providing a reason. The item must be unworn, unused, with tags attached, and in original packaging. A proof of purchase is required.

 

 

Once we receive your returned item and inspect it, we will inform you about the status of your refund. If approved, refunds will be processed back to your original payment method within10 business days. Please note that additional processing time by your bank or credit card company may apply. If more than 15 business dayspass after approval without receiving your refund, please contact us at [email protected]

 

Thank you for choosing SyncVape. Your satisfaction is our top priority!